Licensed PCA care in five upstate counties, and honest help everywhere else.
A personal care aide helps someone bathe, dress, eat and move safely at home. Priority Cares provides PCA services in Chemung, Genesee, Livingston, Monroe and Ontario counties. In New York City, Long Island and Westchester we don't send aides, but we will help you find a licensed agency and get the hours approved.
We will call you back. Free and no obligation.
Someone from Priority Cares will call you back. If it is urgent, call (718) 400-6166.
In our licensed counties, call our Rochester team at (585) 444-9245.
Respectful help with bathing, dressing, grooming and personal hygiene.
Safe help moving around the home and getting in and out of bed.
Meal preparation and help with eating and drinking.
Laundry, tidying and keeping living spaces safe.
We are not the agency that sends aides in New York City, Long Island or Westchester. We will connect you with a licensed home care agency and help you through the Medicaid and MLTC steps, so the hours you are approved for actually start.
What is the difference? A personal care aide (PCA) helps with bathing, dressing, meals, light housekeeping and getting around. A home health aide (HHA) has more training and can also help with some health-related tasks under a nurse's supervision. Your plan's assessment decides which one, and how many hours.
Questions worth asking any home care agency:
Most long-term home care in New York is paid for by Medicaid, usually through a Managed Long-Term Care (MLTC) plan. Here is the path, in plain language. We are glad to walk you through it, free.
In New York City, most older adults and people with disabilities apply through the NYC Human Resources Administration (HRA); some people apply through NY State of Health instead. Outside the city, you apply through your county Department of Social Services. If you are unsure which applies, ask us and we will walk through it with you.
Before Medicaid approves long-term home care, the New York Independent Assessor (NYIA) does a nurse assessment and a short clinical appointment. You schedule it through New York Medicaid Choice. It replaced the old CFEEC process.
If you also have Medicare and need care for more than 120 days, you will usually join an MLTC plan. Compare plans on the home care agencies they work with near you, languages, and how quickly they assess new members.
The plan does its own assessment, sets a care plan and hours, and sends a licensed home care agency from its network. We can help you prepare for that visit and follow up if hours seem too low.
In Chemung, Genesee, Livingston, Monroe and Ontario counties, where we are a licensed home care services agency.
No. We don't send aides downstate. We will connect you with a licensed home care agency and help you through Medicaid and MLTC. In New York City we also provide NHTD and TBI waiver services.
A personal care aide helps with bathing, dressing, meals, light housekeeping and getting around. A home health aide has more training and can also help with some health-related tasks under a nurse's supervision.
Usually by Medicaid, often through a Managed Long-Term Care (MLTC) plan after a New York Independent Assessor (NYIA) assessment. Private pay is also possible.
Tell us where your loved one lives and we will tell you honestly how we can help.
Talk to us → or call (718) 400-6166