Priority Cares Home Services brings compassionate, professional home care directly to Monroe County families — so your loved one can live safely and independently at home.
Free eligibility review. | Medicaid accepted & private pay. | Serving all of Monroe County.
Our Services
We bring professional, compassionate care directly to your home across Monroe County — so your loved one stays comfortable, safe, and independent.
Our trained home health aides assist with bathing, dressing, grooming, and daily hygiene — providing dignified, respectful care tailored to each client's routine. All aides are background-checked and supervised by a registered nurse to ensure consistent quality throughout Monroe County.
Medicaid CoveredFrom meal preparation and light housekeeping to transportation and companionship, our caregivers provide the day-to-day support that helps Rochester-area residents live independently at home — without moving to a facility.
Medicaid CoveredRegistered nurses provide in-home health assessments, medication management, wound care, and coordination with your physicians — bringing clinical-level care to Monroe County homes so hospitalizations and nursing facility stays can be avoided.
Medicaid CoveredPriority Cares is approved for the NHTD and TBI waivers in New York City only, not in the Rochester and Finger Lakes region. If you or a loved one may qualify, call us and we will help you reach the Regional Resource Development Center (RRDC) for your county, which can connect you with an approved waiver provider.
Free referral helpNot sure if you qualify? Our team will review your Medicaid status at no charge, help you understand your options, and handle all documentation with Monroe County LDSS — so you never have to navigate the paperwork alone.
Free ConsultationWhy Families Choose Us
We are not a call center. We are a dedicated team that lives and works in the communities we serve.
Our coordinators know the Rochester-area Medicaid landscape — including LDSS contacts, MLTC plans, and community partners — so your case moves faster.
All three of our programs are fully covered by Medicaid. We verify eligibility before services begin and ensure there are no surprise bills for families.
Our team includes Spanish-speaking coordinators and can arrange interpretation for other languages, ensuring every family can communicate comfortably.
From your first eligibility call through ongoing service delivery, you work with a single dedicated coordinator — no being bounced between departments.
Service Area
We provide personal care (PCA) and home health aide services throughout Monroe County, including the following cities, towns, and villages:
Not sure if your zip code is covered? Call us at (585) 444-9245 for a quick area check.
Getting Started
Starting Medicaid home care can feel overwhelming. We make it straightforward.
Call us at (585) 444-9245 or complete our online intake form. A care coordinator will review your Medicaid status, diagnosis, and functional needs to find the right program — PCA, home health aide or MLTC — or, if a waiver fits better, point you to the RRDC. This call is completely free and takes about 15 minutes.
Once eligibility is confirmed, our team submits all documentation to Monroe County LDSS and/or the NHTD/TBI Regional Resource Development Center on your behalf. We track every step of the authorization process and keep you updated in plain language — no jargon, no guesswork.
After authorization is received, we match you with a qualified aide or support worker and build a schedule that fits your life. A registered nurse conducts an in-home assessment and supervises ongoing care to ensure quality and safety. Most clients begin services within 7–14 days of authorization.
Our intake team is available Monday–Friday, 8 AM–6 PM. Leave a voicemail after hours and we'll call back within one business day.
(585) 444-9245 Monday – Friday | 8:00 AM – 6:00 PM EST Call Now — Free Eligibility ReviewServing Monroe County, Rochester, Greece, Irondequoit, Brighton, Henrietta, and Gates. All services are Medicaid-funded — no cost to eligible participants.
Priority Cares provides Medicaid home care programs across New York and New Jersey — serving Monroe County and surrounding counties.
Fill out the form below and our Rochester intake team will call you within 2 hours.