Home Care in Ontario County, NY
Personal care and home health aides for families in Canandaigua, Geneva, Victor and across Ontario County.
Licensed by the New York State Department of Health as a home care services agency for Ontario County. Office: 510 Clinton Square, Rochester, NY 14604.
Help at home in Ontario County
Ontario County runs from Victor and Farmington on the Monroe County line down to Canandaigua, Geneva and Naples. Many families here are caring for a parent at home or helping someone settle back in after a stay at F.F. Thompson or Geneva General. We can explain the options, check coverage, and set up aide visits at home.
Personal care aides (PCA)
Everyday help so someone can stay safely at home:
- Bathing, dressing and grooming
- Toileting and moving around the home
- Meals, light housekeeping and laundry
- Company and a steady routine
Home health aides (HHA)
Everything a personal care aide does, plus health-related help under a nurse's plan of care:
- Help with medications as directed
- Simple exercises and mobility support
- Watching for changes and reporting them
- Support after a hospital or rehab stay
Coverage and paperwork
We check whether Medicaid or a Medicaid managed long term care (MLTC) plan may cover care, explain the assessment, and help you gather what is needed. Asking costs nothing.
Towns we serve in Ontario County
Our licence covers all of Ontario County (county seat: Canandaigua), including:
- Canandaigua
- Geneva
- Victor
- Farmington
- Clifton Springs
- Phelps
- Shortsville
- Manchester
- Bloomfield
- Naples
- Honeoye
- Bristol
Aide availability depends on your town and the hours you need. Call and we will tell you honestly what we can staff.
How getting started works
- Call or send the form. A coordinator calls you back to understand the situation and answer your questions.
- We check coverage. If you have Medicaid or an MLTC plan, we explain the independent assessment and what your plan may approve. We help with the forms.
- We plan the visits. Days, hours and the tasks that matter most, matched to an aide.
- Care starts at home. We stay in touch with you and adjust the plan as needs change.
Local resources in Ontario County
Ontario County Office for the Aging
3019 County Complex Drive, Canandaigua, NY 14424
(585) 396-4040 · Website
Programs for older adults and caregivers, including NY Connects information and assistance.
NY Connects
Free, unbiased information about long-term care for people of any age. Statewide: 1-800-342-9871.
Medicaid applications: Ontario County Department of Social Services, Canandaigua.
Hospitals families come home from
- F.F. Thompson Hospital, Canandaigua (UR Medicine)
- Geneva General Hospital
- Clifton Springs Hospital & Clinic
- Canandaigua VA Medical Center (veterans)
Tell the discharge planner you would like Priority Cares to be contacted.
Getting to appointments
RTS Ontario runs local and county bus routes, including service in Canandaigua and Geneva.
Looking for NHTD or TBI waiver services?
Priority Cares is approved for the NHTD and TBI waivers in New York City only. In Ontario County, the Regional Resource Development Center (RRDC) can connect you with an approved waiver provider: Rochester Regional Health, St. Mary's Campus (the RRDC for Monroe, Ontario, Genesee, Livingston, Wayne, Seneca and Yates counties), (585) 368-3766. We are glad to help you make that call.
Questions families in Ontario County ask
What is the difference between a personal care aide and a home health aide?
A personal care aide (PCA) helps with everyday tasks such as bathing, dressing, grooming, toileting, light housekeeping and meals. A home health aide (HHA) does all of that and has extra training to help with health-related tasks under a nurse's plan of care, such as help with medications or simple exercises.
Does Medicaid pay for home care in Ontario County?
Medicaid can cover personal care and home health aide services for people who qualify. New York uses an independent assessment (the New York Independent Assessor) to decide how much help someone needs. Many people receive care through a Medicaid managed long term care (MLTC) plan. We will check your coverage and walk you through each step.
Do you provide NHTD or TBI waiver services in Ontario County?
No. Priority Cares is approved for the NHTD and TBI waivers in New York City only. In Ontario County, the Regional Resource Development Center (RRDC) can connect you with an approved waiver provider: Rochester Regional Health, St. Mary's Campus (the RRDC for Monroe, Ontario, Genesee, Livingston, Wayne, Seneca and Yates counties), (585) 368-3766. We are happy to help you make that call.
Do you serve Geneva as well as Canandaigua?
Yes. Our licence covers all of Ontario County, including Geneva, Canandaigua, Victor and the smaller towns. Call to confirm we have an aide available near you.
My father is a veteran. Can home care work alongside the Canandaigua VA?
Often, yes. Tell us which VA or Medicaid services are already in place and we will help you see how aide visits could fit around them.
Free home care coverage check
Tell us a little about who needs care. A coordinator will call you back. There is no cost and no obligation.
Other counties we serve
Priority Cares' home care licence covers five counties: Monroe County · Livingston County · Genesee County · Chemung County, and Ontario County. See the Rochester region home care page for an overview.