Home Care in Genesee County, NY
Personal care and home health aides for families in Batavia, Le Roy, Oakfield, Bergen and across Genesee County.
Licensed by the New York State Department of Health as a home care services agency for Genesee County. Office: 510 Clinton Square, Rochester, NY 14604.
Help at home in Genesee County
Genesee County sits between Rochester and Buffalo along the Thruway, with Batavia at its centre. Families here often need help after a stay at United Memorial or when a parent can no longer manage alone. We can explain the options, check coverage and arrange aide visits at home.
Personal care aides (PCA)
Everyday help so someone can stay safely at home:
- Bathing, dressing and grooming
- Toileting and moving around the home
- Meals, light housekeeping and laundry
- Company and a steady routine
Home health aides (HHA)
Everything a personal care aide does, plus health-related help under a nurse's plan of care:
- Help with medications as directed
- Simple exercises and mobility support
- Watching for changes and reporting them
- Support after a hospital or rehab stay
Coverage and paperwork
We check whether Medicaid or a Medicaid managed long term care (MLTC) plan may cover care, explain the assessment, and help you gather what is needed. Asking costs nothing.
Towns we serve in Genesee County
Our licence covers all of Genesee County (county seat: Batavia), including:
- Batavia
- Le Roy
- Oakfield
- Elba
- Bergen
- Byron
- Pavilion
- Darien
- Alexander
- Corfu
- Stafford
- Pembroke
Aide availability depends on your town and the hours you need. Call and we will tell you honestly what we can staff.
How getting started works
- Call or send the form. A coordinator calls you back to understand the situation and answer your questions.
- We check coverage. If you have Medicaid or an MLTC plan, we explain the independent assessment and what your plan may approve. We help with the forms.
- We plan the visits. Days, hours and the tasks that matter most, matched to an aide.
- Care starts at home. We stay in touch with you and adjust the plan as needs change.
Local resources in Genesee County
Genesee County Office for the Aging
Batavia-Genesee Senior Center, 2 Bank Street, Batavia, NY 14020
(585) 343-1611 · Website
Programs for older adults and caregivers, including NY Connects information and assistance.
NY Connects
Free, unbiased information about long-term care for people of any age. Statewide: 1-800-342-9871.
Medicaid applications: Genesee County Department of Social Services, Batavia.
Hospitals families come home from
- United Memorial Medical Center, Batavia (Rochester Regional Health)
- Rochester and Buffalo hospitals for specialist care
Tell the discharge planner you would like Priority Cares to be contacted.
Getting to appointments
RTS Genesee runs public bus service in Batavia and across the county.
Looking for NHTD or TBI waiver services?
Priority Cares is approved for the NHTD and TBI waivers in New York City only. In Genesee County, the Regional Resource Development Center (RRDC) can connect you with an approved waiver provider: Rochester Regional Health, St. Mary's Campus (the RRDC for Monroe, Ontario, Genesee, Livingston, Wayne, Seneca and Yates counties), (585) 368-3766. We are glad to help you make that call.
Questions families in Genesee County ask
What is the difference between a personal care aide and a home health aide?
A personal care aide (PCA) helps with everyday tasks such as bathing, dressing, grooming, toileting, light housekeeping and meals. A home health aide (HHA) does all of that and has extra training to help with health-related tasks under a nurse's plan of care, such as help with medications or simple exercises.
Does Medicaid pay for home care in Genesee County?
Medicaid can cover personal care and home health aide services for people who qualify. New York uses an independent assessment (the New York Independent Assessor) to decide how much help someone needs. Many people receive care through a Medicaid managed long term care (MLTC) plan. We will check your coverage and walk you through each step.
Do you provide NHTD or TBI waiver services in Genesee County?
No. Priority Cares is approved for the NHTD and TBI waivers in New York City only. In Genesee County, the Regional Resource Development Center (RRDC) can connect you with an approved waiver provider: Rochester Regional Health, St. Mary's Campus (the RRDC for Monroe, Ontario, Genesee, Livingston, Wayne, Seneca and Yates counties), (585) 368-3766. We are happy to help you make that call.
Do you serve Le Roy, Bergen and the east end of the county?
Yes. Our licence covers all of Genesee County. Call to confirm we have an aide available near you for the hours you need.
Can care start after a stay at United Memorial in Batavia?
Yes, we can work with the hospital's discharge planner. Call as early as you can before discharge.
Free home care coverage check
Tell us a little about who needs care. A coordinator will call you back. There is no cost and no obligation.
Other counties we serve
Priority Cares' home care licence covers five counties: Monroe County · Ontario County · Livingston County · Chemung County, and Genesee County. See the Rochester region home care page for an overview.