Approved for personal care in Monroe County? Choose a local team.
Priority Cares Home Services is a licensed home care agency in downtown Rochester and a contracted personal care provider with the Monroe County Department of Human Services. When the county gives you its list of personal care agencies, you can choose us.
- NYS-licensed home care agency
- On Monroe County's personal care choice list
- Office at 510 Clinton Square
Hello from our Rochester team
If Monroe County has approved personal care for you or someone you love, we would be glad to be your agency. We are a local team in downtown Rochester, and we will treat your home and your routine with respect.
Call us, or leave your number below and we will call you to set up a time to talk through your care.
How to choose Priority Cares
Monroe County gives people approved for personal care a choice sheet listing the agencies they can use. Priority Cares Home Services is on that sheet. Choosing us takes three steps.
Not approved yet? Call us anyway and we will explain the steps and who to contact.
- Tell your caseworkerSay you would like Priority Cares Home Services as your personal care agency.
- Call us on (585) 444-9245Or send the short form below and we will call you, Monday to Friday, 9:00 AM to 5:00 PM.
- Meet your nurse and plan your careA nurse visits to assess what you need, then we match your aide and agree the days and hours with you.
Help at home, planned around you
The county decides the type and hours of care. We provide the aide, the nurse oversight and a coordinator you can reach.
Rochester and every town in Monroe County
Monroe County DHS
Medicaid and personal care applications: Monroe County Department of Human Services, 111 Westfall Road, Rochester.
Monroe County Office for the Aging
435 East Henrietta Road, 3rd Floor (Faith Wing West), Rochester, NY 14620. (585) 753-6280
NHTD / TBI waivers
We provide waiver services in New York City only. In Monroe County, call the RRDC: (585) 368-3766.
Also caring for someone nearby? We serve Ontario, Livingston, Genesee and Chemung counties too. Paying privately? See private home care in Rochester.
Everything in one place
On Medicaid in Monroe County, or helping someone who is? Start with the page that fits where you are.
Good questions to start with
Monroe County gave me a list of personal care agencies. How do I choose Priority Cares?
Tell your Monroe County caseworker that you would like Priority Cares Home Services as your personal care agency, then call us on (585) 444-9245. We will take it from there with the county, set up a nurse visit and plan your aide's days and hours with you.
I have not been approved for personal care yet. Can you still help?
Yes. Call us and we will explain the steps for Medicaid personal care in Monroe County and who to contact. Applications go through the Monroe County Department of Human Services at 111 Westfall Road, Rochester, and New York uses an independent assessment to decide how much help someone needs.
What will the aide help with?
Everyday tasks at home: bathing, dressing, grooming, toileting, eating, moving around safely, and household help such as meals, laundry, shopping and light cleaning. A nurse visits to assess needs and supervises the plan of care.
Can you provide live-in care or one aide for two people in the same home?
Where Monroe County authorizes it, yes: we can provide live-in personal care, and a shared aide when two people in the same household both need help. Your caseworker decides the type and hours of care.
What is the difference between a personal care aide and a home health aide?
A personal care aide (PCA) helps with everyday tasks such as bathing, dressing, grooming, toileting, light housekeeping and meals. A home health aide (HHA) does all of that and has extra training to help with health-related tasks under a nurse's plan of care, such as help with medications or simple exercises.
Do you provide NHTD or TBI waiver services in Monroe County?
No. Priority Cares is approved for the NHTD and TBI waivers in New York City only. In Monroe County the Regional Resource Development Center (RRDC) can connect you with an approved waiver provider: Rochester Regional Health, St. Mary's Campus (the RRDC for Monroe, Ontario, Genesee, Livingston, Wayne, Seneca and Yates counties), (585) 368-3766. We are happy to help you make that call.
Where is your office and when can I reach you?
Our office is at 510 Clinton Square in downtown Rochester. We answer Monday to Friday, 9:00 AM to 5:00 PM on (585) 444-9245. Call before you visit so the right coordinator is available.
Let's talk about your care
Leave your number and a coordinator will call you to set up a time to talk. If it is easier, call us now, Monday to Friday, 9:00 AM to 5:00 PM.
510 Clinton Square, Rochester, NY 14604
homecare@prioritycareshs.com