On Medicaid in Monroe County? You may be able to get help at home.

Medicaid home care arranged through Monroe County

If you have Medicaid and your home care goes through Monroe County directly (not through a managed care plan), the Monroe County Department of Human Services oversees your personal care. The county gives people approved for personal care a list of agencies to choose from, and Priority Cares Home Services is on that list.

In a Medicaid managed care plan instead? Call us anyway. We will tell you honestly whether we can help and who to call if we cannot.

What New York looks for

To get personal care, adults on Medicaid have an assessment by the New York Independent Assessor. It looks at how much help you need with everyday activities. Since September 2025, adults 21 and over who are new to personal care generally need to:

• need at least limited hands-on help with more than two everyday activities such as bathing, dressing, toileting, eating or moving around, or
• if they have a diagnosis of dementia or Alzheimer's, need at least supervision with more than one everyday activity.

The assessment decides eligibility and how many hours of help are approved. We cannot decide that, but we can help you get ready for it.

What a personal care aide helps with

• Bathing, dressing, grooming and toileting
• Eating, and moving around the home safely
• Meals, laundry, shopping and light cleaning
• Live-in care or one aide shared by two people in the same home, where the county authorizes it

A nurse visits at the start to assess what you need and supervises the plan of care.

See the five steps